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“Customers Are Talking” stories from trailer maker Snowbear
I stumbled across the Snowbear website today and was delighted to find they have a page full of customer stories, called, of course, “Customers Are Talking.” Here’s a sample: During this past weekend...
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A company’s online, sharable, living window to the outside world
I interned for IBM in the summer of 1983. It was the best summer job imaginable–fun work, smart people, good pay, and of course better resume fodder than my prior work experience (the hardware store)....
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Twitter’s lousy memory
When you tweet something, it’s small, ephemeral. It makes sense that it would vanish like a puff of smoke. After all, aren’t tweets largely pointless babble anyway? But what if you want to look back at...
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Rakontu, open-source story-sharing software, is here
If you’ve read this blog regularly, you may have encountered me discussing how nice it would be to gather stories from front-line personnel and share them with the rest of the company, or to have a...
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From the Mistake Bank: “The Power of Positive Failure”
There is enough of a chorus of ideas (such as this one from Nancy White referencing Chris Corrigan who points to Alexander Kjerulf) around learning from mistakes and failures that I feel we may be on...
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Collaborative Consumption: a case study
I found “Beyond Zipcar: Collaborative Consumption” by Rachel Botsman and Roo Rogers in the October Harvard Business Review very thought-provoking. The authors knit together the trends in short-term...
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